Welcome to our comprehensive platform designed specifically to provide unparalleled visibility into the health and performance of your AudioCodes Session Border Controllers (SBCs). We understand that in the world of unified communications and VoIP solutions, maintaining high call quality and robust security is of paramount importance. SBCs sit at the edge of your network, handling intricate tasks such as signaling, media handling, and traffic regulation across various protocols and services. Because your AudioCodes SBC is so essential to the stability and efficiency of your voice infrastructure, real-time monitoring is no longer a luxury—it is a necessity. Our solution aims to offer you instant insights into call volumes, error rates, bandwidth utilization, and much more. By delivering immediate alerts, advanced analytics, and easy-to-read dashboards, our platform empowers you to prevent minor issues from spiraling into major outages, saving your business both time and money.

When you leverage our monitoring platform, you gain the peace of mind that comes from knowing you have continuous oversight of every critical metric that determines the health of your AudioCodes SBC environment. No more flying blind or reacting only after your users complain about dropped calls or choppy audio. With our solution, you can adopt a proactive stance: analyzing historical trends, identifying network bottlenecks, and making informed decisions about expansions and upgrades. In other words, our real-time monitoring service not only helps keep your existing infrastructure stable but also shapes a more efficient future for your UC deployments.

Ready to experience a new level of control and assurance? Whether you’re a small business just stepping into the realm of VoIP or a large enterprise managing multiple SBCs worldwide, our platform can scale to fit your needs. By focusing specifically on AudioCodes SBCs, we have honed our solution to address critical pain points such as media transcoding performance, SIP trunk registration, codec negotiation, and robust security configurations. Our user-friendly dashboards, built-in alerting mechanisms, and detailed reporting tools collectively minimize downtime and optimize user experience.

Imagine being able to open a single dashboard and instantly see how every SBC in your network is performing. Our platform brings that vision to life, providing real-time insights into session capacity, call success rates, and active registrations. Whether you need to verify a new SBC deployment, ensure voice quality during high-traffic events, or diagnose anomalies in call flows, our user-friendly interface organizes all the key metrics into an easily digestible view. Detailed charts and graphs help you spot trends, while color-coded alerts highlight issues requiring immediate attention.

With our approach, you are not left sifting through dense logs or static reports. Instead, the data updates dynamically, reflecting changes as they happen. When jitter or packet loss rises above a predefined threshold, or if the registration for a critical SIP trunk fails, you are instantly notified. Rather than relying on multiple disjointed monitoring solutions, our platform centralizes everything, making it easy for teams to collaborate, troubleshoot, and ensure a consistently high standard of voice communications. By harnessing these real-time insights, you can drastically reduce the time to detect and resolve issues, improving both efficiency and end-user satisfaction.

Our platform isn’t a generic monitoring tool—it’s built with AudioCodes SBCs in mind. Below are just a few of the robust features that set us apart.

Real-Time Analytics

Gain instant visibility into every aspect of SBC performance. Track session counts, bandwidth usage, SIP registration status, codec negotiations, and other critical metrics as they evolve moment by moment. By having these analytics readily available, your IT and communications teams can anticipate high-load periods and plan for scaling or resource reallocation. Moreover, these real-time views let you verify any new configuration changes in minutes, confirming whether upgrades or patches have had the desired effect.

Our analytics engine is optimized to handle data from multiple sources concurrently. Not only does it aggregate data from your primary SBC, but it can also incorporate metrics from backup SBCs or geographically distributed nodes. This holistic approach means your entire voice network is visible, letting you quickly compare performance metrics across sites. Whether you are monitoring a global enterprise or a regional service provider deployment, real-time analytics keep every stakeholder informed and prepared.

Advanced Alerts

Our intelligent alerting system ensures you never miss a critical event. Configure custom thresholds for numerous metrics—from packet loss and jitter to SIP trunk registration failures—and receive notifications via email, SMS, or collaboration tools like Slack or Microsoft Teams. By tailoring alerts to each team member’s responsibilities, you can ensure the right people are notified at the right time, dramatically reducing mean time to resolution (MTTR).

We recognize that every environment is unique. While some organizations need to know if call quality dips below a certain MOS (Mean Opinion Score), others may prioritize monitoring the number of concurrent sessions or licensing utilization. Our alert rules can be as granular or broad as your operations require. In addition, you can schedule maintenance windows or suppression periods, so routine patches or known network operations do not trigger unnecessary noise in your alert system.

In-Depth Reporting

While real-time analytics are crucial for proactive monitoring, historical data is equally important for trend analysis and capacity planning. Our reporting module collects data over time, allowing you to generate detailed reports that highlight usage patterns, peak call intervals, and critical error rates. By recognizing how your SBCs perform in various scenarios—such as an unexpected surge in calls or seasonal traffic fluctuations—you can make informed decisions about hardware upgrades, software patches, or architectural redesigns.

These comprehensive reports can be exported in multiple formats, including PDF and CSV, making it easy to share insights with non-technical stakeholders or integrate them into other data analysis tools. From high-level summaries that management will appreciate to granular call logs for your engineering teams, in-depth reporting delivers the intelligence you need to refine and improve your communications ecosystem.

Historival Reporting

While real-time analytics are crucial for proactive monitoring, historical data is equally important for trend analysis and capacity planning. Our reporting module collects data over time, allowing you to generate detailed reports that highlight usage patterns, peak call intervals, and critical error rates. By recognizing how your SBCs perform in various scenarios—such as an unexpected surge in calls or seasonal traffic fluctuations—you can make informed decisions about hardware upgrades, software patches, or architectural redesigns.

These comprehensive reports can be exported in multiple formats, including PDF and CSV, making it easy to share insights with non-technical stakeholders or integrate them into other data analysis tools. From high-level summaries that management will appreciate to granular call logs for your engineering teams, in-depth reporting delivers the intelligence you need to refine and improve your communications ecosystem.

In the rapidly evolving world of IP-based communications, having a dedicated monitoring solution for your AudioCodes SBCs can spell the difference between seamless connectivity and unexpected outages. Our platform is not a generic tool adapted for SBCs—it’s purpose-built from the ground up with AudioCodes in mind. This focus ensures that our dashboards reflect real-world usage scenarios, our alerts zero in on pivotal metrics, and our reports convey insights vital to optimizing your voice infrastructure. Instead of juggling multiple platforms or using makeshift integrations, you get a consolidated system that speaks the same language as your AudioCodes devices.

Whether you oversee a large enterprise network spanning numerous geographic locations or manage a local PBX, our scalable approach ensures that your monitoring needs are met. Need to keep an eye on remote branch offices during off-hours? Set custom alerts that trigger only if certain conditions are met outside of normal business periods. Handling multiple SIP trunking providers with distinct performance SLAs? Create separate dashboards for each trunk, track call quality metrics individually, and quickly determine which provider is underperforming. This level of granularity saves time, streamlines troubleshooting, and offers the kind of data transparency that fosters long-term reliability in your voice ecosystem.

Most importantly, our team of experts stays up to date with the latest AudioCodes firmware releases, recommended best practices, and SBC deployment strategies. We integrate this knowledge directly into the platform, ensuring that your monitoring solution remains compatible and optimized as AudioCodes continues to innovate. This commitment to continuous improvement means you can trust our platform not just for current needs but for future expansions and enhancements. Our goal is to become your essential partner in maintaining a thriving, high-performance SBC environment, so you can focus on delivering exceptional voice services to your users and customers.

Take the guesswork out of managing your AudioCodes SBC. Our all-in-one monitoring platform empowers you with real-time analytics, intelligent alerts, and detailed reporting tailored to the complexities of enterprise communications. Say goodbye to constant firefighting and hello to proactive insights. Ensure every call is delivered with optimal clarity and reliability—no matter your organization’s size, industry, or geographic footprint. Sign up today to unlock the full potential of your AudioCodes Session Border Controllers and experience the peace of mind that comes with a well-monitored voice network.

Start by exploring our intuitive interface, configuring your first set of custom alerts, and generating a baseline report to gain a clearer picture of your current SBC performance. Within minutes, you’ll be able to identify potential pain points, optimize call routing strategies, and safeguard against bottlenecks. Our platform serves as your front line of defense in maintaining consistent call quality and security, allowing you to focus on the bigger picture of driving innovation and growth within your organization. The journey to a more resilient, future-proof communications infrastructure starts now—don’t hesitate to seize it.